Hi all
What is the service plan schedule now (2016)? Is it M1-M2-M3-M1 or Minor-Major-Minor-Major?
My E11 Note came with a four-year service plan, and I've just the last one, which I expected to be a major service.
Booked in the service a week ago, told them it's my fourth service with +36000 miles. They said, "Yea, it's a major service. Oil, filters and brake fluid will be changed. These will be covered by your service plan." Great.
At the garage: Before dropping the keys, I ran through the list of things for a major service with the dealer guy. No problem.
Picked up the car after three hours. Turned out they've done a minor service, i.e. oil change only. Why? "Our system says your car only needs a minor service."
"My car haven't had a major service yet."
"You should have had one 2 years ago."
"OK, can you find that service record on your system?"
"Oh, we changed to a new system a year ago so anything before that isn't kept. The hard copies are in our archive in Newport."
As far as I know, there hasn't been a major service done to date, they've only done oil change for the past four years! If the plan didn't come with the car then I'd have gone to indy garage/DIY.
Anyway, this one should have been a major because the last one definitely wasn't. Feel like being cheated. Why do I have to go through this? Why can't dealers have the basic decency of a human being?
Sorry about my ranting. Appreciate if anyone can shed some light.
What is the service plan schedule now (2016)? Is it M1-M2-M3-M1 or Minor-Major-Minor-Major?
My E11 Note came with a four-year service plan, and I've just the last one, which I expected to be a major service.
Booked in the service a week ago, told them it's my fourth service with +36000 miles. They said, "Yea, it's a major service. Oil, filters and brake fluid will be changed. These will be covered by your service plan." Great.
At the garage: Before dropping the keys, I ran through the list of things for a major service with the dealer guy. No problem.
Picked up the car after three hours. Turned out they've done a minor service, i.e. oil change only. Why? "Our system says your car only needs a minor service."
"My car haven't had a major service yet."
"You should have had one 2 years ago."
"OK, can you find that service record on your system?"
"Oh, we changed to a new system a year ago so anything before that isn't kept. The hard copies are in our archive in Newport."
As far as I know, there hasn't been a major service done to date, they've only done oil change for the past four years! If the plan didn't come with the car then I'd have gone to indy garage/DIY.
Anyway, this one should have been a major because the last one definitely wasn't. Feel like being cheated. Why do I have to go through this? Why can't dealers have the basic decency of a human being?
Sorry about my ranting. Appreciate if anyone can shed some light.